Refund & Return Policy
Thank you for choosing Comptek. Our Refund and Return Policy is designed to provide clarity on the process for requesting refunds and returns for products purchased through our online store.
Returns for Defective or Damaged Products
If you receive a defective or damaged product, please contact our customer service within 24 hours of receiving the item. We will provide instructions on returning the product, and upon verification of the defect or damage, we will offer a replacement or a full refund, including any applicable shipping charges.
Returns for Non-Defective Products
If you wish to return a non-defective product for any reason, please contact our customer service within 24 hours of receiving the item. The product must be in its original condition, unopened, and with all accompanying materials. Return shipping costs are the responsibility of the customer. Once we receive the returned item and confirm its condition, we will issue a refund for the product cost, excluding any shipping charges.
Refunds Process
Refunds will be processed using the same payment method used for the original purchase. Please allow 7 days for the refund to appear in your account.
Exclusions
Certain products may not be eligible for return or refund due to their nature. This includes software licenses, downloadable products, and items explicitly marked as non-returnable. Please check the product description for any such exclusions.
Cancellation of Services
For IT support services, cancellation policies will be outlined in the service agreement or contract. Please refer to the specific terms and conditions related to the cancellation of services.
Contact Information for Returns and Refunds
For all returns and refund inquiries, please contact our customer service at: sale@comptek.com.au.
Changes to the Refund and Return Policy
We reserve the right to update this Refund and Return Policy to reflect changes in our practices or for legal reasons. Please check this page periodically for updates.
Changes to the Payment Policy
We reserve the right to update this Payment Policy to reflect changes in our practices or for legal reasons. Please check this page periodically for updates.
Thank you for choosing Comptek. We value your satisfaction and are committed to providing a straightforward and fair process for returns and refunds. If you have any questions or concerns, please don’t hesitate to reach out to our customer service team.